Friday, July 15

Technology?

I know its not just me. Have you ever been on the phone; the call you make to A-Z Inc Cable, Power, Communications, or other service, prompted by a break down in the so called new and improved telleprompt phone system that has replaced the real, live, human customer care technician? Suddenly you become more aware that the problem you seek the answer to is best handled on a human level and there just isn't any way to opt out of the so called 'easy to work with' voice mail system. You are left shouting at your hand-held device, "I JUST WANT TO TALK TO A PERSON!!!" 
You come to find the 'contact us' button on the web page is more useless than that fur sink you bought last year.
Is the cost of technology your sanity?
Am I really that unimportant to your business?
Are my complaints falling on deaf ears?
And when you finally do get a real voice on the line, "Let me transfer you to someone that can help" and you are back where you began, "For billing questions press 1, for outages press 2, for help that really matters go f'yourself... etc 
I know I am not alone in this battle
Posted by Neo at 7/15/2011 04:39:00 PM
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2 comments:

Windsmoke. said...

Happens all over the world, companies don't want to hear about your complaints and make it impossible to complain that you give up in the end and go away. I had trouble with the last ISP i was with because everytime i complained about being disconnected they told me my computer was at fault which was rubbish :-).

July 16, 2011 at 2:13 AM
Tempo said...

Yep, you're not the only one pissed about this treatment. It's a marketing thing, while every company does it there's not much you can do...but as some companies see the light and start using real people again all we have to do is support them and them alone...before long it will swing back...I hope!

July 16, 2011 at 3:49 AM

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